Useful organisations

Here you'll find contact details and links to the websites of some external organisations involved with pensions.

No liability is accepted for the content of any site, operated by a third party, which may be accessed via links from this site. Please contact us if any link does not take you to the correct location or does not work.

Age UK

Age UK is a charitable organisation providing services and information to people aged over 50.

Age UK can be contacted at:

Age UK
Tavis House
1-6 Tavistock Square
London
WC1H 9NA

Telephone: 0800 169 6565

Website: www.ageuk.org.uk

Department for Work and Pensions (DWP)

The DWP is responsible for a range of benefits and services for pensioners and people planning pensions.

Website: www.dwp.gov.uk

Directgov

Directgov is the website of the UK Government providing information and online services for the public. It has a section on money, tax and benefits which includes information about pensions and retirement.

Website: www.direct.gov.uk

HM Revenue & Customs (HMRC)

If you have any enquiries regarding the taxation of your pension you can contact HMRC at:

HM Revenue and Customs
Lynx House
1 Northern Road
Cosham
Portsmouth
PO6 3XA
Telephone: 0845 3000627

Website: www.hmrc.gov.uk

Independent Financial Advice

The Pensions Department is not authorised to provide advice concerning your pension and investment options. If you would like advice, you should consult an Independent Financial Adviser. IFA Promotion provides details of Independent Financial Advisers.

Website: www.unbiased.co.uk
Telephone: 0330 1000 755

Money Advice Service

The Money Advice Service provides a free and impartial advice service to enable people to take the right financial decisions. It is an independent service, set up by government.

Website: www.moneyadviceservice.org.uk

Pension Wise

‘Pension Wise’ is a free and impartial guidance service for defined contribution pensions which has been set up by the government.

Website: www.pensionwise.gov.uk

The Pensions Advisory Service (TPAS)

TPAS is an independent organisation giving free help and advice to members and beneficiaries of pension schemes who are unable to resolve a dispute with the scheme administrators or trustees.
TPAS can be contacted at:

The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB
UK
Telephone: 0845 601 2923

Website: www.pensionsadvisoryservice.org.uk

The Pensions Ombudsman

The Pensions Ombudsman is able to investigate or determine complaints or disputes of fact or law in relation to occupational pension schemes.

If you have a dispute, you must first follow the Plan's Internal Dispute Resolution Procedure. If, with the assistance of TPAS, you are still unable to resolve the dispute, you may contact the Pensions Ombudsman.
The Ombudsman can be contacted at:

11 Belgrave Road
London
SW1V 1RB
UK

Telephone: 020 7630 2200

Website: www.pensions-ombudsman.org.uk

The Pension Protection Fund

The Pension Protection Fund exists to pay compensation to members of eligible defined benefit (DB) schemes, where the employer becomes insolvent and the scheme does not have enough money to provide the PPF levels of compensation to members.

The PPF was introduced by the Pensions Act 2004 and became operational on 6 April 2005. The PPF is a statutory fund which aims to provide:

  • 90% of the benefits for active, deferred and pensioner members who have not reached their normal retirement age, subject to an overall limit on the pension from age 65 of £27,770.72 a year in 2008/09;
  • 100% of benefits for pensioner members who have reached their normal retirement age or have retired on ill-health grounds; and
  • a dependant's pension of 50% of the member's pension.

The PPF can be contacted at:

Renaissance
12 Dingwall Road
Croydon
CR0 2NA

Telephone: 0845 600 2541

Website: www.pensionprotectionfund.org.uk

The Pensions Regulator

The Pensions Regulator is responsible for the regulation of occupational pension schemes and assists in protecting members' benefits.

The Pensions Regulator can be contacted at:

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW
UK

Telephone: 0845 600 1011

Website: www.thepensionsregulator.gov.uk

The Pension Tracing Service

The Pension Tracing Service helps people who have lost touch with a pension scheme that they used to be a member of.
The Pension Tracing Service can be contacted at:

The Pension Service 9
Mail Handling Site A
Wolverhampton
WV98 1LU

Telephone: 0845 6002 537

Website: www.gov.uk/find-lost-pension