Coronavirus (COVID-19) – June Update


The pensions team office at 80 Strand remains closed and the whole team is still working remotely.  Since lockdown we have transformed the way we work to ensure that the Plan is fully operational and that we can provide the best support possible to our members. 

What is the best way to contact us?

Our helpline (0800 7811378) is still receiving a high number of calls, so if you call us you may experience waiting times.

So if at all possible, please contact us by email To help us answer your query as quickly as we can, please include full details of your query and your personal details, including your National Insurance number.

As the pensions team are not working from the office at 80 Strand, there are significant delays in us accessing our post. You can send copies of documents by email as this will ensure that your documents are received by the team promptly.

The pensions team are doing all they can to provide members the support and services they require, but in these circumstances, and increased queries, response times are slower than usual. 

COVID-19 and your pension

The current pandemic and economic uncertainty will have left many people worried about their finances and whether their pension is safe. 

In response, six pension industry organisations (Pension Protection Fund, Financial Conduct Authority, the Financial Services Compensation Scheme, the Money and Pensions Service, the Pensions Ombudsman and the Pensions Regulator) have joined forces to answer key questions and pull together important advice into one, easy-to-read, downloadable guide.

It explains how these organisations work across the industry to support savers and protect pensions. It also shows you how to protect yourself against pensions scams.

I would encourage you to take a look at this guide and hopefully you will find it informative and useful. 

Go to:

How to check the value of your Defined Contribution (DC) pension pot

Since the coronavirus outbreak began, stock market values have been very volatile. However, your pension remains a safe, long-term investment for your retirement. Your DC pension pot is invested in funds that may be affected by fluctuations in the global stock markets. You can monitor the value of your fund on the Aviva website, you can access through our website at

Aviva have also developed a specific fraud hub to support their customers which you may find useful and can be found at

We will continue to monitor the situation closely and will, if necessary, adapt our business processes as circumstances change.

Stay safe and well.

Best wishes

Stephen Beaven
Pensions Director

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