This form is for members who have been asked to verify their identity following a request to change their details or settle their benefits from the Plan.
Please read the notes below before completing the form to indicate your preferred choice for additional methods to verify your identity if needed.
Default method for identity checking
Before we can pay your benefits, we will run electronic verification checks via our specialist provider, currently LexisNexis, to confirm your identity, protect against fraud and to meet our compliance requirements.
The checks usually involve checking your name, date of birth and/or address against external databases including credit bureau databases. Credit bureau checks leave a soft footprint on your credit record in the same way as other services such as price comparison websites. These checks have no negative effect on your credit rating and are not visible to anyone checking your credit rating (other than you).
You do not need to take any further steps for these checks to be carried out. However, if you are based overseas, you will need to use an alternative method to verify your identity. You may also need to use an alternative method if we have not been able to verify your identity using the checks described above. The alternative methods for verifying your identity are detailed below.
Alternative methods to verify your identity
If the above-described verification checks do not pass, or if you live overseas, we will need to confirm your identity using an alternative method. You have two options which you can select for this, each set out below.
Option A - biometric collection
The biometric collection service is also provided by LexisNexis, who will send you a link to confirm your identity. This involves taking a picture of your identity document* and then a picture of yourself. To use this method, you will need a mobile device that can take photographs, with an up-to-date operating system and internet connection.
Option B - manual confirmation
If you would prefer to verify your identity directly with our team, then the pensions team will contact you to confirm the documentation that you will need to send to us via email or post.
* the biometric collection service accepts passports, driving licences and ID cards and is able to process documents from over 220 countries.
Please note that whilst the use of option A is entirely voluntary, option B is a more manual process and may therefore take longer to complete. If you choose to use Option A, you will need to consent to the processing of your personal information, including biometric data, on the form.
